Our mission

Making amicable debt recovery accessible and ethical

GetBill builds solutions designed to transform debt recovery: an empathetic AI voice agent, multichannel follow-up scenarios and a debtor portal with flexible payment options. Our goal: resolve unpaid debts while preserving the relationship between creditor and debtor.

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2025 Year founded
40% Cases resolved
6.4x Observed ROI
<1% Hang-up rate
5 Follow-up channels
What is GetBill?

What is GetBill?

GetBill is an AI powered debt recovery SaaS platform founded in 2025 in Paris. GetBill automates the entire amicable collection process, from first reminder to payment, across five communication channels: AI voice calls, email, SMS, RCS and postal mail.

GetBill is incubated at HEC Paris and Station F. The company is based in Paris, France.

Company information

  • Year founded: 2025
  • Headquarters: Paris, France
  • Incubators: HEC Paris Incubator, Station F
  • Founders: Loreley MacDonald (CEO) and Joachim Mercier (CTO)
  • Website: getbill.io
Our story

The insight that changed everything

Amicable debt recovery in France remains largely manual: overwhelmed teams, inadequate tools, and debtors who experience every follow-up as an aggression.

The result: low recovery rates, high costs, and damaged client relationships.

We created GetBill to prove that a different approach is possible.

An AI that calls with empathy, adapts to every situation, and frees human teams for the support that truly matters.

And a debtor portal that provides universal access to flexible payment solutions: instalment plans, online payment, dispute reporting, all through an interface accessible to everyone.

Manual follow-ups, one by one
Multichannel AI, thousands of cases per day
Calls during office hours only
Available 7 days a week for inbound calls
Generic letters with no personalisation
Messages tailored to each situation
Damaged relationship with the debtor
Empathetic dialogue, real-time solutions

How GetBill works

Import receivables

Unpaid invoices are imported via API, CSV file or direct integration with billing software (Pennylane, Sage, etc.).

Automated follow-up sequences

GetBill triggers personalised multichannel follow-up sequences based on the debtor profile, amount and age of the debt.

AI voice agent

A conversational agent calls debtors with empathy, negotiates payment solutions and detects situations of financial vulnerability.

Debtor portal

Each debtor accesses a secure space to view their invoices, propose an instalment plan, pay online or report a dispute.

Collection and reporting

Payments are collected via Stripe. A real-time dashboard tracks performance, ROI and resolution rate by channel.

Key capabilities

Conversational AI voice agent

Automated outbound and inbound calls with tone detection and real-time adaptation. Less than 1% hang-up rate.

Multichannel follow-up

Orchestration of sequences across five channels (AI call, email, SMS, RCS, postal mail) with messages adapted to each situation.

Self-service debtor portal

Secure interface allowing debtors to pay, propose an instalment plan or report a dispute, available 24/7.

Online payment

Collection by credit card and SEPA direct debit via Stripe, with configurable instalment plans.

Dashboard and analytics

Real-time tracking of resolution rate, ROI, performance by channel and by debtor segment.

Integrations

Native connection with Pennylane, Sage, and an open REST API to integrate with any billing system or ERP.

Compliance and security

Compliance and security

GetBill complies with the General Data Protection Regulation (GDPR) and the European Artificial Intelligence Act (AI Act). Data is hosted in France by certified providers.

  • GDPR compliance: personal data encryption, right of access, rectification and deletion
  • AI Act compliance: algorithmic transparency, human oversight of automated decisions
  • Data hosted in France (AWS eu-west-3, Paris)
  • Encryption in transit (TLS 1.2+) and at rest (AES-256)
  • Publicly accessible GDPR data subject rights request portal
RGPD AI Act AWS Paris TLS 1.2+ / AES-256 Debtor respect
Our vision

Towards 100% ethical debt recovery

We believe the debt recovery of tomorrow will be conversational, personalised and respectful. That artificial intelligence will allow every case to be handled with the same care as a human advisor, at a scale impossible otherwise. Our ambition: to become the European reference for amicable AI-powered recovery, proving that economic performance and debtor respect are perfectly compatible.

Conversational AI Measurable performance Debtor respect European ambition

The founders

Experts in fintech, artificial intelligence and debt recovery, united by a shared vision.

Loreley MacDonald

Loreley MacDonald

Co-founder & CEO

Graduate of HEC Paris and Sciences Po Paris, Loreley spent 5 years in venture capital working with tech startups and finance teams on Order-to-Cash challenges. She now leads GetBill's commercial strategy and operations.

LinkedIn
Joachim Mercier

Joachim Mercier

Co-founder & CTO

Graduate of Epitech, Joachim is a serial entrepreneur: he co-founded ClapCharts then created Studio Equinoxe, a studio specialising in web and mobile solutions. He designs the GetBill product, from AI architecture to conversational agents.

LinkedIn

What guides us

Empathy

Recovery starts with listening. Our AI detects vulnerable situations and adapts its approach.

Accessibility

Transparent pricing and simple onboarding so every organisation can benefit.

Transparency

Every action is tracked, every call is documented. Our clients retain full control.

Innovation

Conversational AI, multichannel, debtor portal: we push the boundaries of amicable recovery.

Ethics

We handle every case with care, working to preserve the relationship between your business and your client throughout the entire process.

Want to learn more?

Discover how GetBill can transform your amicable debt recovery.

Quick deployment No commitment GDPR & AI Act compliant
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