Manage your recovery in real time
Track every campaign, channel and segment in real time. Recovery KPIs, top performing channels, reports in a few clicks. No more manual Excel files.
Real time tracking. Multichannel attribution. Automated exports.
Full view of your campaigns, in real time
All your recovery data in a single interface. Every call, SMS, email and payment is reflected instantly.
Filter by campaign, period, segment or channel. Identify bottlenecks and adjust your strategy in real time.
- Real time: every action is reflected instantly
- Multi criteria filters: campaign, channel, segment, age, amount
- Period comparison: month by month, quarter by quarter
- Multi campaign view: consolidated or individual
All recovery KPIs in one place
12+ KPIs computed automatically, broken down by campaign, channel and segment. See what works and what needs adjusting.
Open rate
Email and SMS open rates. Averages by campaign, segment and follow up wave. Compare subject lines and time slots.
Click rate
Clicks on payment links by channel. Measures real payment intent. Unique vs repeat clicks and time to first click.
Answer rate
AI call answer rate, hang up (<1%), average duration and non response reasons. Optimise your call slots.
Dispute rate
Track disputes by campaign, debt type and reason. Identify friction points and improve upstream processes.
Recovery rate
Percentage of debts recovered by campaign, segment and period. Track month by month evolution and identify top performing scenarios.
Cost per recovered case
True cost per case, all actions included. Compare with manual follow up or external agencies. Feeds directly into ROI calculation.
Identify the channel that converts best
5 channels, but which one converts best? Attribution traces the full journey of each case: first contact, payment trigger, contributing channels.
Optimise your credit allocation. If email + AI call triples recovery, you see it immediately.
- First contact: which channel opened the dialogue
- Last contact: which channel triggered the payment
- Proportional contribution: each channel's share in the journey
- Synergies: best channel combinations identified
Channel attribution
Analyse your monthly cases by debt strata
Each month, identify your portfolio composition: new debtors, repeat offenders and relapses. Adjust your strategy accordingly.
- First time debtors: first missed payment, often an oversight or cash flow timing, high resolution rate
- Repeat offenders (2+): debtors with multiple missed payments, require a more intensive scenario
- Relapses: debtors who settled then fell back into arrears, sign of structural fragility
- Actionable segmentation: each stratum receives a follow up scenario tailored to its profile
Portfolio analysis
Your data, in the format you want
PDF for management, CSV for teams, API for BI. Automatic or on demand exports. GDPR compliant.
PDF reports
PDF reports with KPIs and charts. Ideal for board meetings. Customisable, schedulable weekly or monthly.
CSV / Excel export
Raw data in CSV or Excel. Filter columns, period and scope. UTF 8, opens directly in Excel and BI tools.
REST API and webhooks
Integration with Power BI, Tableau, Metabase, Looker. Real time webhooks on every event. Build your own dashboards.
Visualise every stage of your recovery process
Where are you losing debtors? The funnel breaks down each campaign: injection, contact, agreement, payment, recovery. Drop off points identified.
70% agreements but 60% first payments? The issue is the payment link, not the negotiation. Optimise each stage, not just the outcome.
- Stage breakdown: injection, contact, agreement, first payment, recovery
- Stage drop off: loss at each transition, targeted efforts
- Segmentation: by debt type, amount, age or profile
- Cross campaign comparison: overlay funnels to identify best practices
Conversion funnel
Frequently asked questions about recovery analytics
Take control of your recovery
30 minute demo: real time KPIs, channel comparison, automated reports. Deployment in under a month, no commitment pilot.
They integrate with GetBill
