AI-powered bill recovery for energy and telecom
SMS, email, postal mail, AI calls: GetBill orchestrates your reminders across all channels while respecting the regulatory constraints specific to each sector.
The debt recovery software for energy suppliers, water distributors and telecom operators.
Energy, water and telecom bill recovery under pressure
Massive volumes, complex regulations, vulnerable customers: recovery in energy, water and telecom demands an adapted approach.
Over-indebted households on the rise
The number of households struggling to pay grows every year. Energy, water, telecom: unpaid bills pile up and your teams are overwhelmed by the volume of cases. Simple cases end up in litigation for lack of early follow-up.
Ombudsman referrals up, NPS down
+7.9% referrals to the water ombudsman in 2024, +44% quality disputes at the energy ombudsman, telecom referrals rebounding with fiber migration. Every mishandled debt becomes a complaint. High referral rates damage your NPS and brand image.
Different regulations for each sector
Winter truce (November to March) for energy, Brottes law (water disconnections banned year-round), Préventel for telecom. Each sector has its own deadlines and obligations. A misstep exposes you to penalties.
Rigid billing systems with no smart recovery
Hundreds of thousands of accounts, monthly or bimonthly billing, heterogeneous IT systems. No native multichannel orchestration, no automated qualification of non-payment reasons, no vulnerable customer detection.
GetBill handles your main use cases:
Progressive reminders, from the first nudge to formal notice
Each step is calibrated to maximize recovery while respecting legal deadlines. White-label means you control the message end to end.
- SMS, email, RCS, registered mail with payment link
- Dispute and payment blocker escalation to stop reminders and prevent ombudsman referrals
- AI calls during peak answer windows (5:30pm to 7:30pm)
- Integrated payment link: Stripe, Axepta BNP Paribas, Monetico CIC
Scenario: unpaid bill
An AI agent that qualifies, routes and recovers
The GetBill AI agent has natural conversations with your customers. It identifies non-payment reasons, detects vulnerability situations and proposes an adapted solution.
- Reason qualification: oversight, hardship, bank change, dispute, relocation
- Bank details update and direct debit relaunch
- Financial vulnerability detection, referral to social support
- Dispute and payment blocker escalation to stop reminders and prevent referrals
- Instant payment link sent by SMS
- Handover to a human agent with conversation summary
Let your customers be proactive
A 24/7 contact point: your customers check their balance, update their bank details or report an error, without waiting for your teams.
- Bill balance overview and payment history
- Self-service bank details / IBAN update
- Custom payment plan (2 to 12 months)
- Bill dispute / meter reading error report
- Built-in help resources (energy voucher, social fund, ombudsman)
- Translated into 150+ languages for non-native speakers
Estimate your unpaid bill recovery
What energy, water and telecom recovery teams are saying
Compliant, secure, connected
Hosted in France, bank-level encryption, full GDPR and AI Act documentation. Native compliance with sector-specific regulations.
Launch a pilot on 5,000 unpaid bills
Start with a simple CSV file, SFTP connection or via Pennylane. No heavy integration, no long-term commitment. We measure results together.
Frequently asked questions
They integrate with GetBill
