Prevent unpaid invoices before they become a problem
Before the unpaid invoice, dialogue. AI detects weak signals, triggers a gentle preventive reminder and opens a self-service portal so your debtors can resolve the issue themselves.
For landlords, insurers, equipment lessors and any business with recurring billing.
Why unpaid invoices pile up
Most unpaid claims are not refusals to pay. They are oversights, cash flow gaps or direct debit errors that worsen without a quick response.
Detection too late
The unpaid invoice is spotted at month end, sometimes after two missed payments. The longer you wait, the harder and more expensive the resolution.
Slow manual processes
Following up hundreds of debtors by mail or phone takes weeks. Small claims go unreminded until they become large unpaid debts.
Reactive, not preventive
Formal notice, litigation, hard collections: these methods damage the relationship and are costly. A simple preventive reminder would often have been enough.
Identify weak signals before the unpaid invoice
GetBill connects automatically to your billing tools and identifies unpaid invoices as soon as they appear. The reminder cycle starts immediately, optimised by AI to maximise recovery chances.
- Automatic connection: instant identification of unpaid invoices upon data import, no manual entry
- Partial payments detected: a transfer below the amount due automatically triggers an adapted reminder
- Reminder from D+1: the reminder cycle starts automatically from the first day of delay to maximise the chances of dialogue
- Optimised timing: GetBill contacts each debtor at the times and days when they are most reachable
- Cash flow timing: the reminder is sent at the time of the month when the debtor is most likely to pay, based on their income rhythm
The right reminder at the right time, on the right channel
From D+1 after a missed payment, or even before the deadline for at risk profiles, GetBill triggers a preventive reminder sequence. The tone is deliberately gentle and the message focused on resolution. The goal is not to pressure, but to open dialogue.
- Preventive email from D+1: courteous reminder with integrated payment link
- SMS at D+3: short reminder with direct payment link
- Self-service portal from D+1: the debtor accesses an online space to view, pay or dispute in full autonomy
- Progressive escalation: RCS, AI call and registered mail only if soft channels remain unanswered
- White label: each message is sent on behalf of your organisation
Give your debtors the means to resolve on their own
The GetBill debtor portal is available 24 hours a day, 7 days a week. Your debtors can view their situation, choose an instalment plan, dispute a claim or download their documents, without involving your team.
- Online payment: credit card, bank transfer, instalment plan from 2 to 24 months
- Online dispute: structured form to report a dispute, error or disagreement
- Balance and deadline view: full transparency on the financial situation
- Help resources: guidance to public organisations and associations in case of difficulty
- 160+ languages: accessible to all, web and mobile, fully white label
When prevention is not enough
If email, SMS and the self-service portal remain unanswered, GetBill moves to the next step. The AI voice agent takes over to engage the debtor in dialogue, understand their situation and propose a concrete solution.
- AI call as escalation: the voice agent only intervenes after soft channels, never as first contact
- Reason qualification: oversight, direct debit error, cash flow gap, temporary difficulty, dispute
- Instalment negotiated in real time: the AI proposes payment facilities within the limits you define
- Vulnerability detection: automatic pause of reminders and social guidance if needed
The preventive approach, for every sector
The GetBill preventive approach adapts to the specifics of each industry. Wherever there is recurring billing and a risk of unpaid invoices, AI powered prevention delivers measurable results.
Landlords
50 to 60% of rental arrears come from first time debtors. An email or SMS reminder from D+1 is enough to resolve most cases. For complex situations, GetBill routes to your property managers.
Discover the landlord solution →Insurers and mutuals
A rejected direct debit can lead to contract termination. GetBill reacts from the first rejection: automatic reminder, payment link, details update via the portal.
Discover the insurer solution →Energy and subscriptions
High volumes of low amount unpaid invoices where manual follow up is not cost effective. GetBill automates reminders from D+1 and resolves thousands of cases via the self-service portal.
Request a demo →Estimate the impact of the preventive approach
Enter your numbers and discover how many claims you could resolve before they become chronic unpaid invoices.
Discover the components of prevention
The preventive approach relies on the debtor portal, predictive analytics and online payment. Each building block can be used independently or combined.
Frequently asked questions about the preventive approach
Prevent rather than cure
Discover how the GetBill preventive approach can reduce your unpaid invoices and collection costs. Personalised demo in 30 minutes, deployment in less than a month, no commitment pilot.
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